It was this experience shadowing Ruben’s Old Trafford tour that meant I was confident going into the interview on Thursday. I had heard the little quips to staff and fans. I knew we could expect some memorable lines. And he delivered plenty. Take your pick when you watch.

But I am a fan, and I wanted to know what every fan wants to know. What is this guy like, what is his vision for our club, and what kind of team can we expect to see with him in charge. I told Ruben this when we were introduced a few minutes before the interview. 

I think those moments before the formal conversation are the most important, and the most enjoyable. Getting that time to build something of a connection with United’s new head coach is a buzz I’ll never stop appreciating. I tried to introduce myself in Portuguese — I’d been practising on the way to work! — and then, once we’d established I don’t speak the language beyond those few words, showed him where I stand, in the Stretford End, and explain who I go to matches with: my brother and my mates. 

When United staff or players speak to club media, they should know they are speaking directly to fans all over the world, including both those who dedicate hours travelling home and away and those who support avidly overseas. He appreciated that instantly and recognised the opportunity to connect with supporters.

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